products Create meaningful knowledge base articles on ticket resolution to enable helpdesk and others to quickly Directly participate in the support queue for tickets and/or be an escalation point for peers working Ensure resolution and RCA's of all assigned support tickets in accordance with customer SLAs Administer and management and ability to troubleshoot internal IT tickets Demonstrate general IT experience from networking pro-active support and triage. Ability to take a problem ticket, investigate, replicate, resolve or define well
environment.
in banking environment. 1-2 years' experience in ticket management. Experience in FICA will be advantageous Problem solving skills. Project administration. Ticket management. Proactive and driven.
Cumulative Assessment (CASS) lists at the point of exams. Exports the register from the distance printing Online Centre who have selected the campus as their exam centre. Prepares all the assessment documentation needed for practical assessments. Receives preloads (exams or tests) from the relevant Programme Operations Escorts students with permission slips to their test/exam venue. Updates the student noticeboard with assessment the Online Centre if they arrive at the incorrect exam centre and grants permission for the student to
reports Minimum Requirements Matric Passed Regulatory Exam: Representatives Completed Short Term Insurance
reports Minimum Requirements Matric Passed Regulatory Exam: Representatives Completed Short Term Insurance
Science/Mathematics/Statistics
You will be handling incoming calls, support tickets and even online support chats in order to assist Communicate with customers telephonically and tickets to resolve their hosting needs. Troubleshoot and Comfortable speaking with customers via telephone and tickets. Must be able to pay attention to detail and provide
limited to) the following tasks:
(Preferable) Minimum of 4 Actuarial Exams (Life Contingencies & Models exams are advantageous) If you meet