Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client or Master
Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client or Master
user training and assistance on operational systems 4. Required to perform any task as and when required
contribute high-level support such as strategic planning of network upgrades and high-level network performance problems and queries. Maintains service and quality levels according to of the company business standards written feedback and technical information to all levels of end-users and customer IT management. See Description
will provide 2nd level IT application support to business at a senior technical level, as well as assist
information for immediate resolution Provides second level support to all incidents, requests and identifies experience throughout the total client journey Moderate level years of relevant managed services experience handling infrastructure Moderate level knowledge in ticketing tools preferably Service Now Moderate level working knowledge knowledge of ITIL processes Moderate level experience working with vendors and/or 3rd parties Skills Summary
completion and feedback. Maintain service and quality levels according to of the company' business standards written feedback and technical information to all levels of end-users. Must be able to work flexible hours
IT Exec role whose next step would be CTO or CIO level. On offer, is an opportunity to start something forward and to take this organisation to the next level in terms of technology and efficiencies. You will Good interpersonal and communication skills High level of self-motivation and determination Well organized
answer questions and generally provide a high level of customer empathy. Setting expectation during software onboard in line with established service level agreement with clients. Configuration of software SaaS, or tech-related company Relevant tertiary level qualification in IT, Software Development and/or
training, performance evaluation, and coaching. 4. Sales and Marketing: - Develop and execute sales