DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES TRAINING MANAGER (IT) PEROMNES POST LEVEL 8 The successful development and support teams; Make recommendations for service improvement plans, and ensure actions are followed Deputy Director: IT Strategic Support and Client Service to advance the University's strategic objectives Effectively manage staff to delivering IT training service to users; Ensure that individual performance measures/agreements research into computer-based training products and services in support of development and purchasing efforts;
is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
Join Our Team as a Postilion Switching Services Lead Are you passionate about ensuring seamless operations next Postilion Switching Services Lead As our Postilion Switching Services Lead, you'll play a pivotal guaranteeing smooth transactions and uninterrupted services. You will lead, manage and work in a team with
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including
client is looking for a Specialist Protection Services for one of their clients based in Johannesburg The Specialist Protection Services must have experience in protection services Infrastructure linking to experience in own stakeholder relationships and service delivery for commercial and technical systems within and overall performance of regional protection services technology systems for all mining operations. financial, physical, and IM service specialists concerning protection services Infrastructure linking to
Enterprise customers in the telecoms industry. Lead the support groups in providing support services, reporting Client relationship (both internal and external customers) including Vendors and Suppliers Performance monitoring Provide Tier 1 support for Voice technologies, IP services and transport technologies. Resolve all technical technical escalations for all wholesale customers for the specified technologies. Operations Management Identify CCNA, MCSE Minimum of 3 - 5 years' experience Customer Oriented Positive attitude Willingness to help
the position of Head of Maintenance and Support Services based at Head Office (Bruma). The successful applicant technology infrastructure within Air Traffic Navigation Services (ATNS) in line with the organisational vision technology infrastructure maintenance and support services. Ensure that procured equipment is in line with defined end-user requirements, and incorporates service delivery and engineering realities and demands effective support of present and future technical service delivery and ensure ongoing availability of all
seasoned professional with a passion for client services and leadership? An exciting opportunity awaits experienced Business Unit Manager to oversee our client services division. In this role, you will be responsible skills, a customer-centric mindset, and a track record of delivering results in client services, we invite Demonstrated ability to drive revenue and manage client service contracts Minimum Desired Experience: Minimum of client service operations, including end-user devices (printing, laptops, desktops, managed service desk
looking for a Head Service Manager who can; but not limited to; develop support service management, develop
qualification/certification
At least 5 yearsexperience in a Service management environment
Experience working
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To own stakeholder relationships and service delivery for commercial and technical systems within
compliant).
Provide specialist support for IM service specialists regarding AD (Active Directory), Antivirus
"healthy."
Own a monthly, global service delivery review with the relevant vendors, with
or exceeding their contractual commitments for services and projects, including those delivered directly
and procedures for recovering data and restoring services in the event of a server failure or other catastrophic