)
sales etc.) Customer service – daily communication with customers to answer and resolve customer queries queries. Customer Relationship Management – build retention and acquisition strategies to build customer database database and segment customer communication. Work closely with web development and technical teams to assist improvements. Customer User Journey Development and assessment – be able to monitor and build customer journeys conversion. Daily communication with third-party service providers (couriers, warehouse, other business
/ Product Management / Payment Gateway
infrastructure and lead the technical delivery of Billing services. From developing and deploying billing infrastructure
10 Years in a technical VoIP billing role in a service provider environment
8 - 10 Years working
Optimization,
Customer Billing Support such as - provide support to customers regarding billing inquiries
disputes, and account management related to VoIP services. This includes resolving billing discrepancies
/>Collaboration with cross-functional teams such as finance, customer support, and technical operations to ensure smooth
infrastructure and lead the technical delivery of Billing services. From developing and deploying billing infrastructure 10 Years in a technical VoIP billing role in a service provider environment 8 - 10 Years working experience Process Optimization, Customer Billing Support such as - provide support to customers regarding billing inquiries disputes, and account management related to VoIP services. This includes resolving billing discrepancies Collaboration with cross-functional teams such as finance, customer support, and technical operations to ensure smooth
resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction productivity, and maintaining high technical and service standards. Responsibilities: Operational Planning: cost-saving initiatives without compromising on service quality. • Regularly review operational expenses efficiency. Customer Satisfaction: • Ensure high levels of customer satisfaction and service quality. • implement feedback mechanisms to gather customer insights. • Foster a customer-centric approach within the team
for a Software Engineer to join our Professional Services team. This opportunity will be based in Johannesburg agility is embraced. You will join our professional services team where you will be offered the mentorship support operations, assisting with customer needs · Respond to customer requests, identifying problems, and providing the customers with all the necessary information to resolve their issues · Seek to understand solutions at customer premises. · Maintain issue tracker log for customers, per customer. · Support the
Business Analysis functions as well as consultancy services for current and new business requirements on products years' experience with integrations to and from customized as well as packaged software. These integrations banking solutions o Facilitating workshops with customers, including GAP analysis, documentation and spec spec writing. o Understanding of the customer's expectations o Understanding of banking Specifications TCR business model o In depth knowledge of the customer business environments Skills / Abilities required
plan and mitigation actions
Manages internal customer relationships
- Supports the management of
performance
- Administers periodic surveys to measure customer feedback for continuous improvement
- Within
procurement's profile and recognition within the internal customer community
- Acts as a source of expert market
market knowledge, insight and advice to customers
Manages contract compliance and payment terms as
Identifies methods for optimising user compliance and customer satisfaction
- Manages all administration
focus on innovation and customer satisfaction, TGIS delivers high-quality services through its Integrated materials for users. – Maintain a high level of customer service and professionalism at all times. – Willing technical support, helpdesk operations, or IT customer service. – Strong problem-solving skills and the ability compulsory) – Excellent interpersonal skills and a customer-oriented approach. Salary: Negotiable (based on