will serve as a 3rd level of escalation for the Service Desk attending to more intricate service requests
operations (essential) Experience in Remedy Service Desk (advantageous) Detailed track record of VIP
operations. Bolster network security, fortify the Service Desk, and refine IT systems. Disaster Recovery: Maintain
expertise:
expertise:
expertise:
Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Verify/
Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ identify
I.T Support Desk Analyst:
Our client, a growing Managed Service Provider company, is expanding to the Cape Town market with full-time opportunities for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position where new employee