is seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading
PLEASE NOTE THIS IOSITION IS LIMITED TO CANDIDATES IN THE WESTERN CAPE Our client is a leading international Internet Service Provider that offers amazing career opportunities to energetic, dynamic individuals with a passion for IT. To apply you need the following: Grade 12 An MCSE or related qualif
Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in responsible for the smooth operation of the service desk, ensuring we meet all agreed-upon service level Provide strong leadership and direction to the service desk team, fostering a positive, collaborative, and performance, and manage their output along with KPIS Service Desk Operations: Oversee the efficient and accurate internal stakeholders and external vendors. Analyze service desk performance metrics and identify areas for improvement
JIRA & Confluence
·       Service Desk Methodology
·       Provider /
·       Steer and govern IT Service Desk initiatives and projects
·     Â
    Manage transformation within the IT Service Desk relating to new technologies and refined processes
, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support + years working experience in IT
Resolution (FCR) to 70% on all calls logged to Service Desk Objective 3: Client Experience Key Results : : Manage MTT Response for the Service desk to 90% and higher of ESD MTTr SLA Objective 4 : Client Experience
of the day-to-day working relationship to the Service Desk and Support team as well as the CSM where one RELATIONSHIPS: Internal: Customer success managers Service desk Technical delivery teams, managers and senior
operations. Bolster network security, fortify the Service Desk, and refine IT systems. Disaster Recovery: Maintain