strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA. Monitoring
Operational processes Provide accurate and comprehensive Ticket Notes Ensure Documentation is produced and updated hardware/software PBX's (3CX Beneficial) CRM/PSA/ticketing system is beneficial Other Requirements: South
times for orders Improved ticket response times Drives reduction in customer tickets Process optimization
individual who has an adoptive practical approach to examining information. Education: BCom Completes SAIPA Articles
Responsibilities:
systems Summarize data and report on test results Examine needs on new equipment, calculate costs and help
participate in national trade and industry bodies. Examining and processing data and information of various
CAA CAT's Completed SA CAA CAR's A Designated Examiner SACAA Instructor Grade 1 Apprentice Electrical
consider CIMA Graduates who have passed level 4 examinations. In order to qualify for this role, candidates