youll be doing:
Provide day-to-day support for our in-house software applications.
Diagnose
issues.
Maintain detailed documentation of support activities and resolutions.
Required
Skills:
Proven experience in application support, preferably with SQL-based systems.
Strong
background in our support centre to provide online and telephonic service and support to external customers guidance, mentoring and feedback to Level 1/2 support representatives in a positive and constructive Maintain a high degree of first-time resolution for support queries. Manage and meet defined SLAs for each solutions and schedule training sessions with the support team to upskill them on the new solutions. Communicate departments within Metacom. Provide administrative support by gathering information for statistical reports
NEW EMPLOYMENT AVAILABLE Title: Technical Support Specialist Area: Cape Town Industry: Material Handling opportunity for an experienced TECHNICAL SUPPORT SPECIALIST ( JLG, Genie, Magni, Manitou or similar ) employment based in Cape Town. To be the technical specialist for all types of machines and equipment across a designated region. To provide specialist technical training, support, assistance to customers, field program. Regional, on -site support Travel to sites within the region to support technicians with troubleshooting
recruitment agency, is currently seeking a Key Account Specialist to join their client in Cape Town. In this you will be responsible for managing key client accounts and providing exceptional service to ensure client client satisfaction and retention. As a Key Account Specialist, you will form strong relationships with relevant account meetings and generating supporting reports. Compiling monthly key accounts KPI packs understanding of key account needs to tailor solutions accordingly. Addressing and resolving key account issues and
recruitment agency, is currently seeking a Key Account Specialist to join their client in Cape Town. In this you will be responsible for managing key client accounts and providing exceptional service to ensure client client satisfaction and retention. As a Key Account Specialist, you will form strong relationships with relevant account meetings and generating supporting reports. Compiling monthly key accounts KPI packs understanding of key account needs to tailor solutions accordingly. Addressing and resolving key account issues and
service desk, desktop support, network support, etc.
We are looking to hire an Onsite Support Technician who will play a crucial role smooth operation of IT systems and providing timely support to end users, contributing to the overall efficiency i>Desktop Support (Minimum 1 year+ experience)
Job Title: L2/L3 Technical Support Engineer Location: Observatory Type: Full-Time Salary: R28,000 – R35 innovative approach. Our client offers a dynamic and supportive work environment where your expertise will be place for you About the Role: L2/L3 Technical Support Engineer to play a vital role in managing and maintaining infrastructure. You'll provide advanced technical support, troubleshooting, and administration for Microsoft essential. Key Responsibilities: Provide L2 and L3 support for Microsoft 365 (Exchange Online, SharePoint