Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency making data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
in the logistics industry is seeking a Logistics Admin Co-Ordinator to join their team. Based in Sandton
in the logistics industry is seeking a Logistics Admin Co-Ordinator to join their team. Based in Sandton
Knowledge, Skills and Abilities:
of a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive responsible for the effective management of the call centre (telephonic and online) to ensure loan targets opportunities to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
Manage shift expenditures within shift budget cost; Monitor and enforce procedural compliance; Train and develop staff; Responsible for shift planning; Ensures accurate recording of staff time and attendance; Communicate plans before shifts; Submit report for shift, see that reports are accurate. Gr
Junior Bookkeeper/ Admin Support (JB4522) Sunninghill, Johannesburg (Office Based) R16 000 – R18 000 organized and detail-oriented Bookkeeper with basic admin and marketing experience to support a team that Kontak Recruitment. The post Junior Bookkeeper/ Admin Support (JB4522) appeared first on freerecruit.co