Installation Windows Server Management & Administration Microsoft Office 365 2nd Line Support & Administration Certified Systems Administrator (or working towards it) - Previous experience with Microsoft Office 365 -
2 to 3 years experience in a administrative role. Proficient in Microsoft Office, with Advanced Excel
Proactively monitors the work queues Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents