hardware. They are looking for a Technical Service and After Sales Manager to join their team. JOB DESCRIPTION:
hardware. They are looking for a Technical Service and After Sales Manager to join their team. JOB DESCRIPTION:
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
rate negotiable from R485 to R582 per hour.
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Service Engineers on request
Check stock levels after each transfer to ensure we have sufficient minimum
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the Service Engineers on request Check stock levels after each transfer to ensure we have sufficient minimum
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the Service Engineers on request Check stock levels after each transfer to ensure we have sufficient minimum
Ensure Credit Facilitators make the relevant phone calls needed in line with their regions aging and debt onto Swordfish Queries to be resolved within 24 hours Risky accounts to be placed on hold and AD to be accordingly Critical area list to be prepared every month after volume discount to highlight risks for the Company Unidentified payments to be moved to a holding account after a 3-month period. Only Supervisor to move payments journals, opening of accounts and follow ups needed after Credit Manager has sent proposal Service Fee deductions
technician/branch/contractor within 30 minutes of call received Serve as the first point of contact for Satisfaction Maintain the abandoned call rate below 4% (Abandoned call report). Close 100% of customer queries queries (telephonic and email) within 4 working hours (Helpdesk SLA report). Accurately log all field receiving request (SLA). Generate quotes within 4 hours of receiving. Keep all open Tickets up to date including
transport.
This position requires monitoring after hours.
Our client is an equal opportunity