the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, recruitment team to set parameters for candidate selection based on the developed agent profiles. Utilize analyses of each intake per campaign to evaluate agent performance on the floor. Use performance data to to identify top performers and refine agent profiles, ensuring alignment with what 'good' looks like
Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
Customer Support Agent, Umhlanga, North Suburbs. Company Name: Recharger Prepaid Meters. Recharger is
Careerbox Umhlanga is looking customer service agents with previous Airport Operations experience to reservations and interacting with guests, travel agents and internal departments. Book individual and group experience: Ticketing Agent/ Check-In Agent Flight Attendant/ Cabin Crew member Reservations Agent Previous experience
Client in the Banking sector based in Umhlanga, KZN is currently seeking suitably qualified candidates for a Short-term insurance sales role. MUST have RE 5 and NQF Level 5 and be in the surrounding areas Commercial Short - term insurance sales (performance will be measured) Product knowledge (6 wee
International Sales Agents
Our client a market-leading provider in the BPO looking for International Sales Agents to join their growing international team to support the goals and objectives achieved/exceeded, whilst also contributing towards overall team performance in a consistent, professional and ethical
looking for a vibrant Quality Assurance (QA) Agent to join our team in Durban preferably with a minimum of (including root cause), providing reporting at campaign, agent and work process levels, making recommendations Results and target-driven with a desire to succeed. Team player. Ability to multi-task (listen and type at
the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, recruitment team to set parameters for candidate selection based on the developed agent profiles. Utilize analyses of each intake per campaign to evaluate agent performance on the floor. Use performance data to to identify top performers and refine agent profiles, ensuring alignment with what 'good' looks like
Client in the Banking sector based in Umhlanga, KZN is currently seeking suitably qualified candidates for a Short-term insurance sales role. MUST have RE 5 and NQF Level 5 and be in the surrounding areas Commercial Short - term insurance sales (performance will be measured) Product knowledge (6 wee
of the campaign teams Respond to escalated customer and system issues from Team Leaders Continually evaluate evaluate Team Leader performance and conduct regular quality assurance checks of calls and adherence to client processes and procedures Ensure Agents and Team Leaders are paid according to Company incentive and commission schemes Recruit new employees (Team Leaders) and ensure appropriate training of new employees monitor adherence to the Team Leader Operating Rhythm Management of the Team Leaders Provide daily direction