Reference: JHB000541-EM-1 Service Management Change Enablement Specialist to Support migration/transformation migration/transformation of existing IT Service Management processes and services from one platform to ServiceNow platform qualification 6 years working experience in IT Service management Strong technical knowledge in ITSM tools administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like maintaining and continuous improvement of IT Service Management processes and practices. Extensive ServiceNow
qualification
(PM)
Raise and lead tasks PM (Problem Management) tickets as identified for SAC, AFO & Datasphere Platform and coordinate CM (Change Management) tasks and tickets as required for SAC, AFO & Datasphere Platform
Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level
ing Tickets and Tasks with the responsibility for closing the same within defined SLAs (Service Level
Knowledge of ITSM Solutions – specifically BMC Remedy Ticketing tool. Ability and willingness to coach and give
ge of ITSM Solutions specifically BMC Remedy Ticketing tool.
that customers are invoiced accordingly. Summarize Footcounter Cloud Fees and ensure that customers are Debtors Age Analysis and follow ups with Annie Customer Journals Forex: Buying / Managing Forex for international eFiling for advance payments Weekly Create Weekly Sales Report Once a month General Loan Account Recons Do a margin exercise and update Sales Price lists Send monthly Sales report to management Send monthly with courier charged to customers Salaries Calculate Commission payable to sales people Capture Salary