Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type customer-centricity. About the Role: The Customer Experience Analyst ensures top-notch customer interactions by monitoring Analyze data to identify areas for improvement; Investigate customer complaints and recommend actions; Participate performance findings to stakeholders; Mentor new CE Analysts; Perform tasks assigned by the supervisor to meet
indicating deviations to targets and driving investigations and appropriate actions needed to be taken
resolution, disciplinary processes and workplace investigations Computer Literate in Microsoft applications
resolution, disciplinary processes and workplace investigations Computer Literate in Microsoft applications