experience in training staff in the international Call Centre (BPO) industry. Responsibilities: Training coordination and preparing training material. Conduct new hire training. Conduct refresher training. Coaching. Align Align training with required KPI. Subject matter expert. Requirements: Matric. Facilitation course. Learning Learning and development course. Experience training staff in a call centre environment. Experience in
leadership within a contact center environment. Strong analytical skills with the ability to interpret data and
and team development. Additional Req: Strong analytical skills with the ability to assess complex problems