doing:
Provide day-to-day support for our in-house software applications.
Diagnose and resolve
issues.
Maintain detailed documentation of support activities and resolutions.
Required
Skills:
Proven experience in application support, preferably with SQL-based systems.
Strong
business. ENVIRONMENT: A reputable Investment Firm seeks a highly skilled Application Support Analyst to provide optimal & seamless 1st and 2nd Line Support, ensuring operational stability and increasing Degree/Tech course in IT/Commerce, Sciences or Engineering with 3 years' work experience in a similar role Development Environments and encompass in-house, and vendor developed applications (applications include production and development environments. Work on multiple projects. Support domains with the technical
service desk, desktop support, network support, etc.
Teams
repeat business. ENVIRONMENT: BE responsible for providing high-quality technical support to both technical technical and non-technical end users while supporting a wide range of printer technologies predominantly equipment is running at optimum as the next Support Engineer sought to join the Cape Town team of a dynamic required between customer's sites and providing support to other areas of the business where required. hands-on support. Maintain service qualifications and achieve all KPIs. Provide remote support where applicable
Experience & Qualifications
The support engineer needs to be proficient using technology and
configurations. The support engineer will be required to travel between customers sites and provide support to other
Teams
SOPs, and Office SharePoint sites. Onsite IT Support IT Procurement: Oversee the IT procurement process Africa, and Luxembourg to ensure comprehensive IT support for staff in these regions. Bachelor's Degree, troubleshooting skills Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and Access
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. includes server and storage hardware, virtualised environments and Cloud services, you will be communicating be challenged in a fast-paced and enjoyable environment.
You will need to be a clear confident limited to:
/>- Assist with escalations from 2nd line support engineers
- Technologies include (but not limited