Developer with a strong background in application development
and support to join our team. The ideal candidate
other enterprise systems and applications.
• Provide technical support and training to end-users.
To ensure all incoming incidents are responded to promptly, maintaining a confident and professional approach to all communications To accurately assess the nature of incident, following specific procedures based upon that assessment. To accurately identify the severity of the incident and appropria
conjunction with SAP module consultants (applications and user support staff) SAP Workflow maintaining existing Co-ordinate the tasks assigned to the Applications and User Support Team members (testing and SPAUs and
In this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be responsible for investigating, resolving and escalating incoming customer incidents and requests. The team provides support to our global customer base covering multiple time zones. INVOLVES SO