skilled leader with a passion for technology and a track record of delivering successful applications? We're ICT Senior Application Team Leader to lead our team of application developers and drive on exciting projects, collaborate with a diverse team of professionals, and contribute to the success li>Provide thought leadership regarding the application of technology to resolve logistics and supply
Provide Application maintenance and Support to the Sales team. Production and Non-Production Environments Environments maintenance and support Prepare implementation plan and application monitoring. Automate manual requests. Ensure system and applications stability and availability through support and maintenance. IT degree/diploma implementing and maintaining Application Performance and Monitoring tools, Sales Support, commissions system.
provide specific Applications support (2 nd and 3rd level), for a particular application, both technical technical and human. Technical support relates to the maintenance of the app, software, and other organization systems. Human support relates to helping the end-user understand how to use the application or system and assigned application. They also troubleshoot concerns and respond to inquiries from application users. subject matter experts on matters related to the application and to ensure optimal up time and user experience
customer relations skills. Lead, coach, and motivate a team of Contact Centre agents to deliver departmental years’ Operational Service & administrative support 2 Years Operational contact centre enviroment Knowledge (MS office & Excel) Sound knowledge of the applicable debt collection and legal proceed.
Responsibilities:
- Application Support and maintenance
- Provide dedicated support to Sales agent,
including supporting and maintaining the applications they use.
- Support and maintain all other
other applications 24/7, to ensure stability, systems availability, and performance according to agreed
agreed SLA,
- Support, maintain and monitor Non-Production and Production Environments,
- Deploy
Deploy applications to Non-Production and Production Environments,
- Maintain software components &
systems, to all role players, and provide user support as required, in liaison with the IT Service Desk if correct Provide subject-matter expertise and support & assistance to change projects regarding changes/improvements to systems Provide post-implementation user support 2-3 years' direct experience in managing IT systems
TEAM LEADER
A position has arisen at our PE plant in for a Team Leader reporting to the department following:
Helpdesk provides excellent customer service in supporting the business. Keeping the fault or request queue implement moves, adds, changes and deletions to support the IT infrastructure in Cape Town.
/>
Our client, a seasoned leader in financial wellness programs, specialises in
role:
Join as a Team Leader, where your expertise in call centre operations
ensuring quality control in telesales, coaching team members, and managing customer interactions. Experience
spreadsheets;
in Cape Town About the Job: We're seeking a Team Leader to join us in Cape Town Your role? Lead our Key train, and support them, ensuring they hit their goals. Plus, you'll make sure our team processes run run smoothly. About You: Are you a natural leader with great organizational skills? Do you love problem-solving energy and passion for people development to our team. Experience: Certification or 2-5 years' experience Apply now and be part of our team's success in Cape Town Team Leader Team Leader