To ensure specialist 2nd tier user support on more complex processes and functionality within one of the specialised areas of Asset Management, Inventory Management and System Administration, or Procurement Integration. Keep up to date with different aspects of each new system and enhancement initia
Duties and responsibilities
- Logging and tracking of incidents and requests.
- Perform initial investigation, assign ticket priorities and follow each ticket through to
resolution and ticket closure.
- Analyse incidents to determine problems and driving the
years experience in Siebel development or application support. Design and develop software applications
relationships Team management and delivery of application support outcomes within the FI-CO-PS domain (at least implementations, as well as at least 4 years of application support experience in FI-CO) S/4HANA experience in FI-CO Experience in application support and application development during support - which includes handling
COMMENCEMENT: As soon as possible ROLE: Application support for Application owners, including governance CMDB, Active Directory, VMWare. Provide VM0 Application support to all GROUP markets, globally. Ticket and
Service Desk Manager to support Application Support teams across a few work streams.
The Desk environment, with a specific focus on application support.
improve operational quality for the assigned applications. Supports the product owner with operational issues in the product backlog for the assigned applications. Supports the AWM Processes "Deliver & Operate
migrating HR Reporting and Planning Applications form Lumira to SAC. Support applications in BW and SAC. Assist Reporting skills. SAP BPC skills. Experience in Application Support. Any additional responsibilities assigned
password resets, account unlocks, and basic application support.
Accurately log and track all incidents
will be to provide technical expertise, application support, and training to customers and internal teams Comfortable working in a machine shop environment. Application Support: Provide prompt and accurate technical support