Required
To ensure specialist 2nd tier user support on more complex processes and functionality within one of the specialised areas of Asset Management, Inventory Management and System Administration, or Procurement Integration. Keep up to date with different aspects of each new system and enhancement initia
Skills:
Proven experience in application support, preferably with SQL-based systems.
Strong
reputable Investment Firm seeks a highly skilled Application Support Analyst to fill a 12-Month Fixed-Term Contract
Reference: CTI003811-JW-1 Why did the application support specialist bring a ladder to work? To reach resolutions. Required Skills: Proven experience in application support, preferably with SQL-based systems. Strong
Duties and responsibilities
- Logging and tracking of incidents and requests.
- Perform initial investigation, assign ticket priorities and follow each ticket through to
resolution and ticket closure.
- Analyse incidents to determine problems and driving the
Business Applications and Process Support Manager (BAPS)
KwaZulu-Natal
improve operational quality for the assigned applications. · Supports the product owner with operational issues resources for the assigned systems and applications. · supports the AWM Processes "Deliver & Operate measures to improve quality or the assigned applications. · supports the LRE in post-mortem handling of major assigned tasks regarding the assigned applications. · supports ITSCM tasks (e.g. IT emergency exercises)
operational quality for the assigned applications
years experience in Siebel development or application support. Design and develop software applications