Duties will include but not be limited to:
Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance KPIs
Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance KPIs
periodic fitness for work assessments (generally yearly) at the company's Medical Centre. Physical Requirements
Provide subject-matter expertise and knowledge regarding the Oncology systems, to all role players, and provide user support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess the extent to which the systems functionalities, performance, e
Provide subject-matter expertise and knowledge regarding the Oncology systems, to all role players, and provide user support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess the extent to which the systems functionalities, performance, e
and WhatsApp.
- Regularly assess the performance of the contact centre team, ensuring alignment with
professional at all times. • Regular assessment of the Care Centre and staff image. • Assess and implement