for: A senior dynamic candidate to lead the member engagement and retention business.
What do:
looking for: A senior dynamic candidate to lead the member engagement and retention business. What will you you do: Develop a clear strategy and approach to Member Engagement. Improve the accuracy of 1st party marketing robust CRM and marketing automation model. Grow member usage. Optimise revenue streams and business growth customer data. Develop and execute a comprehensive member engagement strategy aligned with overall business informing targeted marketing campaigns. Drive member retention through targeted communication and engagement
all times to provide members with a positive first impression and maximise member satisfaction.
of team members
looking for: A senior dynamic candidate to lead the member engagement and retention business. What will you you do: Develop a clear strategy and approach to Member Engagement. Improve the accuracy of 1st party marketing robust CRM and marketing automation model. Grow member usage. Optimise revenue streams and business growth customer data. Develop and execute a comprehensive member engagement strategy aligned with overall business informing targeted marketing campaigns. Drive member retention through targeted communication and engagement
recruit new members. • Discipline / Business Process: o Manages Member Complaints o Manages Member Compliance Compliance o Manages and Performs Member Audits o Manages Registration of New Members o Oversees Compliance Arbitrations Arbitrations o Overseas Demarcation Disputes o Manages Member Relationships
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apart. Success means the app and channels make members choose our business over competitors. This experienced
experienced Product Manager will help members achieve their wellness goals, engage with our offerings and
engagement and retention strategies
across various member segments and channels
The cost to company
Address breaches of policy and process with team member to ensure it gets resolved and to eliminate ongoing self-assessments. • Motivate customer service team members to perform at their best by living the values and Monitor, coach and develop customer service team members to ensure that they maximise their performance
adherence to policies and procedures by all team members Working team lead for 5-6 credit controllers engaged of payments Assigning work to team members. Training team members. Recommending and helping formulate