effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring
regular reports on call center activities, issues resolved, and outstanding matters Assist in training and
regular reports on call center activities, issues resolved, and outstanding matters Assist in training and
Job Description
The Senior Quality Analyst is responsible for overseeing and ensuring the integrity and consistency of quality processes and procedures across assigned accounts. This role involves leading quality initiatives, managing audits, and collaborating with various