the services of a target driven Loans Call Centre Manager to manage and develop the call centre into responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
the services of a target driven Loans Call Centre Manager to manage and develop the call centre into responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
The main purpose of the Client Services Intern is to execute the business processes effectively, efficiently proactively manage all customer contact and ensure that service levels are achieved. Key Responsibility Areas To workload and personal development; Quality of calls to be reviewed for training purposes. Any degree
potential customers through methods like cold calling or cold emailing to initiate sales conversations
The main purpose of the Client Services Intern is to execute the business processes effectively, efficiently proactively manage all customer contact and ensure that service levels are achieved. Key Responsibility Areas To workload and personal development; Quality of calls to be reviewed for training purposes. Any degree
Department maintenance, and overall admin functions of the department; Logging calls with IT; Attending to monthly controls of L&D; Pro-activeness in addressing admin needs & meeting deadlines; Building relationships
Department maintenance, and overall admin functions of the department; Logging calls with IT; Attending to monthly controls of L&D; Pro-activeness in addressing admin needs & meeting deadlines; Building relationships
potential customers through methods like cold calling or cold emailing to initiate sales conversations
Memberships and marketing of products, facilities and services and meeting with specific monthly new Member sales and making appointments
Presenting our services and offerings
Reaching daily, weekly and administration
Deliver superior member service
Member retention
Experience
greeting members and delivering exceptional customer service assistance.
Key Performance