Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
KEY TAKEAWAYS A financial advisor is often responsible for more than just executing trades in the market market on behalf of their clients. Advisors use their knowledge and expertise to construct personalized savings, budget, insurance, and tax strategies. Advisors further check in with their clients on a regular wealthy to benefit from the services of a financial advisor. Facilitate comprehensive financial planning for
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
clients, external legal counsel, and external legal advisors representing client interests. Manage internal experience, post articles. Experience as a legal advisor in a corporate legal department or attorney in
Reference: CAW005959-LH-1 Service Advisor - Sandton - Johannesburg Our client within the Automotive Industry Industry is looking to employ a Service Advisor to join their team. The successful candidate must have have strong Dealership Service Advisor skills and be able to manage their day effectively and proficiently working in a franchise dealership as a Service Advisor Ability to work under pressure Outgoing and vibrant
adhere to strict deadlines. Experience in the call centre or retail industry is advantegeous.