Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
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Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level agreements agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner.
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
a strong sense of community and a passion for financial wealth, lead by creating Ubuntu Invest as the client experience possible. Call Centre Sales experience preferably Financial Sector Background. Language speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
(non-negotiable)
oversee the relationship with the service provider to ensure all the services are delivered properly. Account Minimum of 5 years experience within professional services – including the ability manage, deliver and grow record in selling high end services and solutions Must have superior financial skills and understanding Qualification: Degree in Business Management / Financial Management or equivalent NQF7 Stratham Bryce: your CV to create a profile and to view all our financial recruitment vacancies. Let us assist you with
oversee the relationship with the service provider to ensure all the services are delivered properly. Account Minimum of 5 years experience within professional services – including the ability manage, deliver and grow record in selling high end services and solutions Must have superior financial skills and understanding Qualification: Degree in Business Management / Financial Management or equivalent NQF7 Stratham Bryce: your CV to create a profile and to view all our financial recruitment vacancies. Let us assist you with
a strong sense of community and a passion for financial wealth, lead by creating Ubuntu Invest as the client experience possible. Call Centre Sales experience preferably Financial Sector Background. Language speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
professional legal advice and risk management services to internal clients to mitigate legal risks. Providing lender/financing representatives and operations on financial close processes. Regular reporting to the Head