Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
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Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level agreements agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
the services of a target driven Loans Call Centre Manager to manage and develop the call centre into of the call centre (telephonic and online) to ensure loan targets and administrative/financial standards to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management marketing initiatives at call centre level Compliance with rules and regulations (financial systems and personal personal conduct) Monitor calls to ensure that dialogue with customers meets the required standard Ensure
a strong sense of community and a passion for financial wealth, lead by creating Ubuntu Invest as the client experience possible. Call Centre Sales experience preferably Financial Sector Background. Language speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
motivated graduates to join our team as Call Center Digital Customer Service Representatives. In this role, you policies and procedures while delivering exceptional service. Recent graduate with a degree or diploma in any commitment to delivering outstanding customer service.
(non-negotiable)
the services of a target driven Loans Call Centre Manager to manage and develop the call centre into of the call centre (telephonic and online) to ensure loan targets and administrative/financial standards to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management marketing initiatives at call centre level Compliance with rules and regulations (financial systems and personal personal conduct) Monitor calls to ensure that dialogue with customers meets the required standard Ensure
a strong sense of community and a passion for financial wealth, lead by creating Ubuntu Invest as the client experience possible. Call Centre Sales experience preferably Financial Sector Background. Language speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Site Agent Wynberg – Sandton – Gauteng · As a site agent you will be responsible for working collaboratively over budget. · You will be required to draw up financial forecasts and resource needs and present them required is to be hired for the construction site agent role include good project management skills, excellent problem-solving skills, attention to detail, and financial management and budgeting skills. · Others include in the construction industry. Construction Site Agent Requirements Strong project management skills, as