To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
seeking Customer Service Officers – Full-Time Monday – Friday (No Weekends). FULL TRAINING PROVIDED What
Generative AI, Scripting in ServiceNow, Virtual Agent)
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
month. Attending internal sales team meetings every Monday is required, along with providing professional positions visit our website www.executech.co.za or Call us on 011 442 0644 and quote this advert. Please
month. Attending internal sales team meetings every Monday is required, along with providing professional positions visit our website www.executech.co.za or Call us on 011 442 0644 and quote this advert. Please
Software migration and agent distribution
- Attendance in rolling on-call duty 24/7
- Investigating
Software migration and agent distribution
- Attendance in rolling on-call duty 24h/7
- Investigating
- Software migration and agent distribution - Attendance in rolling on-call duty 24h/7 - Investigating