of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct Answering inbound calls timeously.
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Site Agent Wynberg – Sandton – Gauteng · As a site agent you will be responsible for working collaboratively organized, and key building materials delivered on time. · You will ensure that a wide range of residential subcontractors complete their work in strict adherence to time and budget expectations. · You will oversee and required is to be hired for the construction site agent role include good project management skills, excellent interpersonal skills, and strong organizational skill, good time management skills and several other relevant skills
inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to client documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments with third party vendors – logging cases, ensuring timely feedback and escalating outstanding cases to vendor essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to client documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments with third party vendors – logging cases, ensuring timely feedback and escalating outstanding cases to vendor essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)