back orders. Submit weekly call sheets to the sales manager as well as call planners for the week ahead
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
evaluating performance Manage and collaborate with agents in export markets to ensure that agreed objectives business through negotiating deals and working with agents Formal and ad hoc project management Lead / participate
Professional Occupational Certificate: Real Estate Agent School of Information Technology and Data Science: standards personally and professionally. Annual salary range: R240 000 - R384 000
Our client is a manufacturer of gasoline, diesel, natural gas and marine generating sets as well as lighting towers and generator hardware. They are looking for a Technical Service and After Sales Manager to join their team. JOB DESCRIPTION: The main aim of this job is to carry out all service opera
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the requirement for this position Monthly plus Basic salary, medical aid, provident fund
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the requirement for this position Monthly plus Basic salary, medical aid, provident fund
Generative AI, Scripting in ServiceNow, Virtual Agent)
ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT EXPERIENCE IN BUILDING CLIENT BASE AND MAINTAIN SERVICES SALARY DEPENDANT ON YEARS OF EXPERIENCE AND KNOWLEDGE