To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
A leading pharmaceutical company has an opportunity for an experienced RA Pharmacist (2 years of RA dossier products ensuring that it is in compliance with all legal requirements. Checking Format and Content Compliance
measurements and timelines to ensure the achievement of all key performance objectives effecting profitability implementation of the market development capability in our company. This includes building and maintaining relationships in our company Provide data driven input into sales and marketing plans that underpin our company development strategy focused on the financial gain for our company Skills Driving business unit efficiency and target and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
measurements and timelines to ensure the achievement of all key performance objectives effecting profitability implementation of the market development capability in our company. This includes building and maintaining relationships in our company Provide data driven input into sales and marketing plans that underpin our company development strategy focused on the financial gain for our company Skills Driving business unit efficiency and target and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
JHB001075-VM-1 Our client, a well known medical company based in Midrand is looking for a Technical Administrator Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the Receive and process bakkie bookings, ensure that all bookings are communicated to the driver in advance Engineer or place an order through Procurement. Ensure all necessary information is sent with the order Convert job cards and invoicing Check Team's job cards for all necessary information, query missing information
JHB001075-VM-1 Our client, a well known medical company based in Midrand is looking for a Technical Administrator Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the Receive and process bakkie bookings, ensure that all bookings are communicated to the driver in advance Engineer or place an order through Procurement. Ensure all necessary information is sent with the order Convert job cards and invoicing Check Team's job cards for all necessary information, query missing information
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
/>Receive and process bakkie bookings, ensure that all bookings are communicated to the driver in
advance
Engineer or place an order through Procurement. Ensure all necessary information is sent with the order
Convert
cards and invoicing
Check Teams job cards for all necessary information, query missing information
Digital Channels division of a telecommunications company for a 6-month contract to be based in Midrand. Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix hoc basis Ensure that all IT Business partners continuously monitor and resolve all monitoring alerts and Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
Channels division of a telecommunications company for a 6-month contract to be based in Midrand.
Role ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix basis
(/or market segment) by effectively selling the company's products and related services to existing and (or market segment). Provide information on the company's products and services to existing and potential those best suited to their needs. Make telephone calls, in-person visits, and presentations to existing value of existing and prospective customers to the company. Create and manage a customer value plan for existing conventions. Identify advantages and compare the company's products and services. Sales Admin Plan and organize