leading company, based in Midrand, specializing in IT services is looking for an experienced Call Centre dynamic team. Call Centre Agent for an IT Services and Repair Centre. Matric Call Centre Agent, with experience
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone users at all times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once once a day with all correspondences and actions to ensure a complete audit trail for future reference
regional regulatory boards. Ensure that all aspects of the company's operations adhere to national andinternational marketing, distribution, andprocurement. Originator company experience is preferred, but not a requirement g. purchasing policies. Be the company's first line of defence on all ethics and compliance issues for regular audits to ensure general compliance across all business sectors and manage the implementation of to the salesforce teams Be the contact person on all matters relating to compliance, and an advisor to
with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &
with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements data capture and typing skills Must be able to use all Microsoft Office applications. Must show excellent requests from varied inbound sources into the company's Call Management System. Required to ensure that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined required from an Engineer at all times. The First Line Support Engineer must, at all times, understand the sensitive
Administrator will be responsible for processing all admin for the (KAM) Emergency Care Technical Team
Technical Call Centre & General Admin
Receive breakdown reports from customer and log the call with
Engineer or place an order through Procurement. Ensure all necessary information is sent with the order
Check Field Service Engineers job cards for all necessary information, query missing information
Administrator will be responsible for processing all admin for the (KAM) Emergency Care Technical Team Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the Engineer or place an order through Procurement. Ensure all necessary information is sent with the order Technical invoicing: Check Field Service Engineers job cards for all necessary information, query missing information
Administrator will be responsible for processing all admin for the (KAM) Emergency Care Technical Team Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the Engineer or place an order through Procurement. Ensure all necessary information is sent with the order Technical invoicing: Check Field Service Engineers job cards for all necessary information, query missing information