To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and and deadlines. The role involves motivating team members, assessing performance, participating in hiring management updated on team performance. Operations: Monitor inbound and outbound calls and email responses procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions lead the Contact Centre team Identify areas of development Coach and manage individual/team performance Reporting:
within Testing, Inspection and Certification. The call centre agent will support the business developer by to respond All calls are to start in English unless there is a valid reason why the call started in a different Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts” “scripts” when handling different topics Disposition calls accurately after every interaction Ensure accurate
within Testing, Inspection and Certification. The call centre agent will support the business developer by to respond All calls are to start in English unless there is a valid reason why the call started in a different Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts” “scripts” when handling different topics Disposition calls accurately after every interaction Ensure accurate
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback to improve team productivity and overall performance through incentives Conduct regular team meetings to environment Monitor and evaluate individual and team performance, implementing corrective actions or initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency
in-bound and customer relations call centre experience to join their team. Must be fluent in English and Ability to work both independently as well as in a team Excellent organisational skills and professional
scouting for enthusiastic individuals to join our team. We offer a basic salary, however an individuals Contributing to and driving sales by effectively calling clients Responsible for processing all correct correct information onto final sales Adhering to sales team standards checklist skills Posses exemplary costumer communicate with a wide range of clients The post Call Centre Agent appeared first on freerecruit.co.za .
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is assistance & call center, established in 2005. We Specialize in Top Quality call center services – solutions, With a reliable call center analytics and reporting, workforce management, call accounting tools, and Answering Inbound calls, Handling customer complaints, Following up on customer calls, Updating Customer Customer database, Collecting and reporting feedback, Training new onboard agents, Dispatching technician/driver
A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: 2 years’ experience in a similar position or call centre environment · Able to work 24/7 shifts and have transport is compulsory · People orientated and Team player · Able to work under pressure and in a fast able to adapt in a dynamic environment The post Call Centre Agents appeared first on freerecruit.co.za .
successful candidate will conduct outbound sales calls, present products and services effectively, and Great communication skills Great leadership skills Team player Sales Driven Goal Orientated Candidate must must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous). South structures. unbeatable growth opportunities empowering team environment that will help you excel in your career