customer information is correctly and accurately captured onto the various sales support systems. Responsible responding and following up on all rescheduled calls and pending information Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client advantageous Previous experience in cold calling in a call centre environment Own transport Ability to adapt
customer information is correctly and accurately captured onto the various sales support systems. Responsible responding and following up on all rescheduled calls and pending information Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client advantageous Previous experience in cold calling in a call centre environment Own transport Ability to adapt
Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations. (OFCOM, ACMA campaigns based on Head Count Hours requirement. Sizing data needs versus headcount costs. Management/leadership technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
experience working at a management level within a Call Centre of a large operation 2 years experienced in managing multiple campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
support via various communication platforms. Data-capturing: Ability to multi-task and ensure all queries detail necessary and maintaining accuracy when capturing on relevant computer systems. Skills and Experience:
and employment. Verify and validate the captured application data on the system and effect necessary amendments
and employment. Verify and validate the captured application data on the system and effect necessary amendments
(4) Corporate presentations (5) Networking (6) Call duties (7) Social activities (8) SAPTG letters (9) F. Applications capture and file construction 1. Application completed and captured 2. Supporting documents
(4) Corporate presentations (5) Networking (6) Call duties (7) Social activities (8) SAPTG letters (9) F. Applications capture and file construction 1. Application completed and captured 2. Supporting documents