To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
and return Inspection lists to be handed back to Dispatch Supervisor every Monday to sign off before a new loading into the vehicle always adhere to the New Dispatch Loading procedure. Delivering the parcels to the any problems on the vehicle immediately to the dispatch supervisor Report any problems encountered regarding regarding deliveries or POD`s to the dispatch supervisor Requirements Grade 12 Minimum 2 years delivery
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
our fleet of side tippers
Organise deliveries and ensure customer orders are dispatched in full and on time What we need from you: A
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management