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Call Centre Guide Jobs in Midrand, Gauteng

Jobs 1-10 of 153

Team Leader Contact Centre Midrand

 Amasiko GroupSouth Africa

To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management


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Scrum Master Cape Town And Midrand Johannesburg

 AccentureSouth Africa

launching a groundbreaking Software Engineering Centre of Excellence (COE); dedicated to building future-focused Scrum Master (2-5 years experience) who excels in guiding and empowering teams through agile frameworks, methodologies, and ceremonies. This role calls for someone who can proactively drive projects forward for productive teamwork. Coaching and mentoring: Guiding the team with empathy and empowerment. Ability


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Operations Specialist Midrand

 TalentcruSouth Africa

Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix opportunities. Maintain and update RPA self-service guides, and provide insightful reporting on RPA performance Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and


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Digital Operations Specialist

Midrand  Negotiable

ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix opportunities.

  • Maintain and update RPA self-service guides, and provide insightful reporting on RPA perfo platforms as well as call centres and CEO’s Office.
  • Identify top service call drivers and draft on boarding initiatives with customer contact centres
  • Identify potential service improvement


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  • Technical Administrator

    Midrand  Monthly

    not yet accepted

    Technical Call Centre & General Admin:
    Receive breakdown breakdown reports from customer and log the call with the relevant regional team
    Immediately create


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    Technical Administrator Midrand

     Ultra Personnel : Pharmaceutical, Insurance, EngineeringMidrand

    Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the


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    Technical Administrator

     Ultra Personnel : Pharmaceutical, Insurance, EngineeringMidrand

    Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the


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    It Service Desk Supervisor

    Midrand

    operation

  • Proven experience in managing a high call volume Service Desk
  • Demonstrable experience completion
  • Manage the data integrity of the call system
  • Allocate work and staff to specific through monitoring of SLAs
  • Managing and guiding staff to enable optimal service delivery
  • Management individuals
  • The ability to measure quality of calls logged (voice and incidents)
  • Good planning


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  • Business Development Manager Midrand

     Swift Recruitment LtdMidrand  R70 000 to R100 000

    and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management


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    Business Development Manager R70 000 To R100 000

     Swift Recruitment LtdMidrand  R70 000 to R100 000

    and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management


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    Average Annual Salary

    for Call Centre Guide jobs in Midrand, Gauteng
    R 525,300