propose solutions to improve the support of (new) business processes Support the functional team with issues preparation and post Go-live support Interaction with clients through meetings, calls and emails Handling Tickets troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Monthly
solutions to improve the support of (new) business processes
practical experience of IT Infrastructure i.e., Data Centres, Networks, Servers, Storage, Platform, Middleware (TLM) Support with the Planning, conducting and after care related to TLM activities. Support with the architecture documentation with focus on TLM. Supporting the development of technical recommendation with Applications) in support of TLM. Interfacing with other experts regarding TLM topics in support of the relevant
deploy your solutions with our agile toolchain. No on-call duty required at this point Monthly
solutions with our agile toolchain.
Bank Covid acc - every 3 months Call Account - every 3 months Special Call account - every 3 months Period
process Regular interactions through meetings, calls and emails: with central product owners for IAR
Analysis for Office WUSS packages. 1st and 2nd level support for incidents (troubleshooting and resolving) for Proactively propose solutions to improve the support of (new) business processes. Action and coordinate required from time to time. Support with Go Live preparation and support during Go Live (could be on on weekends, late evenings) Coordinate and Support SAP Basis team with issues and during upgrades. Coordinate Coordinate with Application teams, interface partners, support teams and other module consultants. Monitoring
Office WUSS packages.
Service Management Change Enablement Specialist to Support migration/transformation of existing IT Service experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) key topics included in the scope of services supported. Analyse KPIs to identify trends and areas requiring performance issues to ensure service standards. Supporting IT governance and audit requirements to maintain operational integrity. Providing different levels of support, managing incidents, and ensuring continuous operation