Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
Recruiter - Candidate Recruitment - Engineering and Construction industry
Shorza Ltd, is the
Outsourcing services.
Are you a skilled Recruiter looking for an exciting opportunity? Shorza Ltd
for our UK market client.
The successful recruiter will work from our amazing Shorza Offices in Sandton Sandton as part of the offshore team and will be recruiting candidates - no business development in this client, with an amazing culture, and the appointed recruiter will have full engagement working directly with
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
● Recruiting ● Drafting adverts ● Short Listing ● Conducting Interviews ● Conduct reference checks ● 3 years In recruitment & selection environment ● R20 000 a month The post Recruitment Consultant
Candidate Recruiter (Internal role) - Civil Engineering and Construction industry
Shorza
Outsourcing services, is looking for a skilled Recruiter to join their team in Sandton. This is a permanent
candidate recruitment with no business development responsibilities. Previous agency recruitment experience
competent and results driven Recruitment Consultant to manage
the recruitment needs of the business. This
work with the HR Manager to
understand the recruitment needs of managers, to source candidates via the
the ability to be a Brand Ambassador, as the Recruitment Consultant is often the first experience candidates
including job boards, social media, networking and Recruitment Agencies.