To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads leads Plan, develop and execute Call on prospects and conduct site audits to explore customer needs Deliver Deliver presentations Offer services and prepare comprehensive quotes, including service providers and reports on the CRM platform, covering activities, calls, meetings, quotes, new business, sales pipeline employment via the client. Offer clarity: Advert is not a binding offer. Written offers based on pre-employment
customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads leads Plan, develop and execute Call on prospects and conduct site audits to explore customer needs Deliver Deliver presentations Offer services and prepare comprehensive quotes, including service providers and reports on the CRM platform, covering activities, calls, meetings, quotes, new business, sales pipeline employment via the client. Offer clarity: Advert is not a binding offer. Written offers based on pre-employment
customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads leads Plan, develop and execute Call on prospects and conduct site audits to explore customer needs Deliver Deliver presentations Offer services and prepare comprehensive quotes, including service providers and reports on the CRM platform, covering activities, calls, meetings, quotes, new business, sales pipeline employment via the client. Offer clarity: Advert is not a binding offer. Written offers based on pre-employment
customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads leads Plan, develop and execute Call on prospects and conduct site audits to explore customer needs Deliver Deliver presentations Offer services and prepare comprehensive quotes, including service providers and reports on the CRM platform, covering activities, calls, meetings, quotes, new business, sales pipeline employment via the client. Offer clarity: Advert is not a binding offer. Written offers based on pre-employment
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.