Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service Level Agreement (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Reference: CPT000513-CB-1 We require an Intermediate C# Developer in the Randburg area (hybrid working). years experience in C#, SQL Server, JavaScript, Angular and Azure Tech stack : C#, SQL, PostreSQL, Docker/Kubernete Docker/Kubernete, Azure, C++, JavaScript, Angular Experience with: REST Web API's, Redis Cache, RabbitMQ
automation system skills? Have experience in the solar PV C&I space? How about a BTech or a Bachelor's in subscribe to our mailer . RESPONSIBILITIES Setup and manage data acquisition hardware and infrastructure, ensuring battery hybrid systems as needed Assist the Asset Management team in troubleshooting and resolving plant issues the primary interface between the local Asset Management team and the global Asset Intelligence team on
We are looking for a driven, self-motivated Developer to join a company in Sandton. The company is a software development company that offers solutions to banks as well as the financial services sector. They are looking for someone with backend development experience (.NET framework) as well as some