Gr 12 2 years Previous call centre sales experience Proven track record in sales Excellent communication Able to work in Mokopane (limpopo) The post Call Centre appeared first on freerecruit.co.za .
We urgently require agents to promote and distribute short-term good value for money products to clients Face to Face in and around Durban.
A positive, professional and bubbly personality is required.
An individual with a natural flair for sales and an effective communicator will be m
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre exceptional and professional customer service experience by performing to the best of their abilities NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments REQUIREMENTS Matric essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION
strong>EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:
Ensure that the customers are called and the resolution is confirmed before queries
with little supervision
exceptional and professional customer service experience including to perform to the best of your abilities assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments roster Matric essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification telephonically. Diligent, accurate and high attention to detail. Excellent customer service skills. Motivated,
Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails product queries Contact customers to provide installation and training Outbound calls to customers to Educational Qualifications: Matric A / N an advantage Professional Qualifications Call Centre / Financial Services
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard supervision of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report & COMPETENCIES: ● Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service
touchpoint • Resolve a minimum of 30 telephone calls per day • To respond to and resolve about 15 general/claim • To strive to have zero lost calls per day • To log all telephone calls received on the policy/claim necessary all personal contact information for clients including the Medical Aid details • To ensure relevant when they call in to cancel their policy • Medical Aid understanding and servicing experience • 2 years years proven client service/call centre experience. • Good time management • Proactive and creative in resolving
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre exceptional and professional customer service experience by performing to the best of their abilities NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments REQUIREMENTS Matric essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION
strong>EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:
Ensure that the customers are called and the resolution is confirmed before queries
with little supervision