To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
technician/branch/contractor within 30 minutes of call received Serve as the first point of contact for Follow-up and update customer status and information. Pass on any feedback or suggestions by customers to the Satisfaction Maintain the abandoned call rate below 4% (Abandoned call report). Close 100% of customer queries areas always clean. Qualification and Experience: Matric CompTIA A N Min of 3 years' helpdesk technical
requirements:
Minimum requirements: A Grade 12 (Matric) with Accounting as a passed subject A tertiary qualification
Minimum requirements: A Grade 12 (Matric) with Accounting as a passed subject A tertiary qualification
Reception duties, - 35 incoming calls per day. Answer incoming calls, and also deal with walk-in clients Fluent in both English and Afrikaans. Minimum Matric / Grade 12. Any other Admin related qualifications
Reception duties, - 35 incoming calls per day. Answer incoming calls, and also deal with walk-in clients Fluent in both English and Afrikaans. Minimum Matric / Grade 12. Any other Admin related qualifications
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
& Stakeholder Management. Minimum Requirements Matric plus NQF Level 5 in relevant Qualification in Administration transferring telephone calls, announcing callers, taking brief messages and passing these on via the email general information and manage internal and external calls. Receive walk-in visitors and clients and deal with provided to stakeholders, as requested. Direct any calls to the relevant divisions and relay messages to
& Stakeholder Management. Minimum Requirements Matric plus NQF Level 5 in relevant Qualification in Administration transferring telephone calls, announcing callers, taking brief messages and passing these on via the email general information and manage internal and external calls. Receive walk-in visitors and clients and deal with provided to stakeholders, as requested. Direct any calls to the relevant divisions and relay messages to