Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English. Excellent
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
required. Requirements: Clear Criminal Record, Passed Matric (Maths / Maths Lit is compulsory and With at international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English. Excellent
Education: Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
experienced Contact Centre Trainers with experience in training staff in the international Call Centre (BPO) industry required KPI. Subject matter expert. Requirements: Matric. Facilitation course. Learning and development training staff in a call centre environment. Experience in a BPO outsource call centres servicing international Qualifications to jobsintellibpo.com Please put “ Contact Centre Trainer” in the Subject Line. Basic Salary: R30
We provide a variety of call centre, customer care, sales, claims, administration and office-based services uninterrupted support services. We are looking for a call centre Customer Care and QA Team Leaders to join and Daily / Weekly / Monthly Monitoring the Floor (Call Centre) Attend Daily / Weekly / Monthly meetings Pull Pull and Monitor Stats Listening to Agent Calls Daily Attend to emails Ensuring that your team adheres technologies. Requirements Clear Criminal Record. Passed Matric (60% mark on English, Maths or Maths literacy