Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in a relevant
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial role in ensuring that our financial services operations comply with relevant laws, regulations, and internal assess potential compliance risks within our operations. Develop and implement risk mitigation strategies
a variety of customer care, sales, claims, administration and office-based services to international international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
INTERNAL / OPERATIONAL PROCESSES
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collection performance and supervise daily call center operations, collaborating with various departments performance targets are met, and managing the daily operations efficiently. Foster a high-performance culture the next level? Join our team as a Collections Operations Manager and make a significant impact Key Responsibilities: objectives. Measure and enhance the efficiency of operational processes. Create policies and procedures to culture, and vision. Supervise daily operations of the collection call centers, collaborating with IT, Technology
This global company provides innovative logistics services across South Africa. They offer a diverse culture with great opportunities for growth and development.
As the Logistics Controller,
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English