To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and team performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
role. You should have sound knowledge of inbound and outbound distribution procedures and as well as all
deadlines Communicating with customers, making outbound calls to potential customers and following up on
Customer master data Working understanding of inbound and outbound interfaces and batch jobs that are responsible
the on the job training opportunities Making outbound calls to potential customers and following up on
the on the job training opportunities Making outbound calls to potential customers and following up on
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not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the