of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency and contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based JOB:
Process customer service and technical service enquiries through inbound calls and provide resolved.
EDUCATION, QUALIFICATIONS
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
We are looking for an Intermediate Process Engineer to join our team, based in Johannesburg.
This a solid understanding of Enterprise Business Processes and business analysis.
Responsibilities implementing and testing end-to-end enterprise business processes of a multi-skilled team.
The candidate must organisations strategy, processes, information and information technology assets. T
The Process Engineer links and aligns the business mission; strategy and processes of an organisation to its information technology
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
is employing a contract Process Engineer III with more than 10 years Process experience and Business seeking a highly skilled and experienced Contract Process Engineer III to join their dynamic team. The successful role in optimizing and improving their business processes to ensure efficiency, compliance, and continuous Responsibilities: Analyze and design business processes and workflows. Develop process improvement strategies and methodologies stakeholders to identify and document process requirements. Facilitate process design workshops and meetings
is employing a contract Process Engineer III with more than 10 years Process experience and Business seeking a highly skilled and experienced Contract Process Engineer III to join their dynamic team. The successful role in optimizing and improving their business processes to ensure efficiency, compliance, and continuous Responsibilities: Analyze and design business processes and workflows. Develop process improvement strategies and methodologies stakeholders to identify and document process requirements. Facilitate process design workshops and meetings
We are looking for an Intermediate Process Engineer to join our team, based in Johannesburg. This position a solid understanding of Enterprise Business Processes and business analysis. Responsibilities include implementing and testing end-to-end enterprise business processes of a multi-skilled team. The candidate must also organisation's strategy, processes, information and information technology assets. T The Process Engineer links and aligns the business mission; strategy and processes of an organisation to its information technology
Our Client a Global tech firm is seeking a Process Engineer L2 (Intermediate) to join their team in validating; documenting; and communicating business process related knowledge through modelling; simulating dependencies