of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Job Specific Requirements / Knowledge Requirements
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
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equipment company based in Midrand is looking for a QA / RA Administrator for a contract position until Science/ Medical / Biological/ Technical Experience required Advanced Computer Skills (MS Office – Word, Excel programs and databases in alignment with ISO 13485 requirements and ensure deadlines are not missed for provision legal entity. Prepare SAHPRA Application packs for QA RA Manager Review and Submission Maintain index for applications. Prepare RAD CON Application packs as required for legal entities GENERAL Support with External
Biological/ Technical
Experience required
Advanced Computer Skills (MS Office Word
programs and databases in alignment with ISO 13485 requirements and ensure deadlines are not missed for provision
entity.
Prepare SAHPRA Application packs for QA RA Manager Review and Submission
Maintain index
applications.
Prepare RAD CON Application packs as required for legal entities
GENERAL