Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
/>Duties and Responsibilities:
equipment company based in Midrand is looking for a QA / RA Administrator for a contract position until collection and trending Experience with Quality Management Systems ISO 13485 or ISO 9001 or any other ISO analysis and trending remarks MEDICAL DEVICE FILE Managing the Group Medical Device File programs and databases documents. Follow up with allocated department Product Managers and Specialists for Product Dashboards and product Trend KPI data and provide report timeously for Management Review RECALLS, FIELD SAFETY ACTIONS AND ADVERSE
financial services. We are looking for an accomplished QA LEAD to join their innovative team. The ideal candidate history of leading QA teams to excellence. JOB DESCRIPTION INFORMATION: Job Title: QA Lead Employment Type: Lead, mentor, and manage a team of QA engineers. Develop and implement a comprehensive QA strategy aligned cross-functional teams including Development, Product Management, and Operations to understand requirements, provide designs, and resolve complex issues. Communicate QA status, challenges, and risks to stakeholders effectively
are seeking a highly motivated and detail-oriented QA ENGINEER to join their innovative team. The ideal banking sector. JOB DESCRIPTION INFORMATION: Job Title: QA Engineer Employment Type: 12 Months contract, On-site improvements and make recommendations for enhancing QA efficiency and effectiveness. Stay updated with new
equipment company based in Midrand is looking for a QA / RA Administrator for a contract position until collection and trending Experience with Quality Management Systems ISO 13485 or ISO 9001 or any other ISO analysis and trending remarks MEDICAL DEVICE FILE Managing the Group Medical Device File programs and databases documents. Follow up with allocated department Product Managers and Specialists for Product Dashboards and product Trend KPI data and provide report timeously for Management Review RECALLS, FIELD SAFETY ACTIONS AND ADVERSE
collection and trending
Experience with Quality Management Systems ISO 13485 or ISO 9001 or any other ISO
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MEDICAL DEVICE FILE
Managing the Group Medical Device File programs and databases
/>Follow up with allocated department Product Managers and Specialists for Product Dashboards and product
/>Trend KPI data and provide report timeously for Management Review
RECALLS, FIELD SAFETY
/>Trend KPI data and provide report timeously for Management Review.
ASSISTANCE WITH SAHPRA
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision