Call Centre Quality Assurance Manager Jobs in Sandton, Gauteng
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Call Centre Manager Sandton
Business Capital Group
Sandton
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency and customer satisfaction Performance and Quality Assurance Ability to work in a fast-paced environment success in managing contact centres Proven ability to work independently and efficiently manage a contact
share this job on whatsappCall Centre Manager Morningside, Sandton.
Letsatsi Finance And Loan LtdSouth Africa
30 000.00 - R35 000.00 a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
Regulatory And Quality Assurance Pharmacist
Masa Outsourcing LtdSouth Africa
looking for an experienced Regulatory and Quality Assurance Pharmacist to join their company Job Requirements international regulations. Product Registration: Manage the process of registering new products or updating regulations. Quality Assurance Duties Quality Systems Management: Develop, implement, and maintain quality management SOPs and regulatory requirements. Prepare for and manage external inspections by regulatory agencies. Documentation: maintenance of quality-related documentation. Ensure accurate and complete documentation of all quality processes
Regulatory And Quality Assurance Pharmacist
Sandton
TBC Monthly
ng>Product Registration:
- Manage the process of registering new products or updating
- Quality Systems Management:
- Develop
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- Develop, implement, and maintain quality management systems (QMS).
- Ensure QMS complies regulatory requirements.
- Prepare for and manage external inspections by regulatory agencies.
- Oversee the creation, review, and maintenance of quality-related documentation.
- Ensure accurate
- Develop
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Call Centre Operators
FreerecruitSunrise
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
Ppra Call Centre Agent
Sandton
Negotiable information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
- Answering inbound calls timeously.
- Be professional and polite at customer queries accurately.
- Ensure that quality standards are met.
- Familiarize oneself
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries y to build customer loyalty
- Conflict management
- Excellent communication skills
- High
Quality Assurance Role Sandton, South Africa
The Focus GroupSandton
From 1000 to 10000 (Ctc) - Monthly accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and alignment across Business Analysis, Development, Quality Assurance and Environment to optimize the testing efficiencies stand-up where necessary and manage the issues raised by the Software Quality & Test Engineers and remove remove any blockers. Encourage the Software Quality & Test Engineers to collaborate across team to by the Software Quality & Test Engineers. Work with the Enterprise Quality Assurance Chapter Lead on
Loans Call Centre Manager 30 000.00 - R35 000.00
Letsatsi Finance And Loan LtdSouth Africa
30 000.00 - R35 000.00 a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
Call Center Lead Sandton
Ubuntu InvestSandton
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Contact Centre Advisor Sandton
The Individual TouchSouth Africa
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service Level Agreement (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
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