Our client, based in Midrand, is looking for an experienced quality assurance manager to manage the QA function for a customer service call centre. Monitoring and improving quality assurance processes.
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
experienced quality assurance manager to manage the QA function for a customer service call centre. Manage
Manage QA team Monitoring and improving quality assurance processes Ensuring high levels of customer satisfaction
areas requiring improvement Creating a culture of quality and service excellence Develop, implement and maintain
experience, including 3-5 years as a Quality Manager Experience coaching staff Six Sigma or similar qualification
shifts Tertiary education Relevant customer service/quality related courses Market related
We currently establishing a team of call centre agents to provide customer services to our customers. The team will focus on marketing, sales, consultancy, product promotions and customer service.
SERVEST GROUP -CORPORATE, A DIVISION OF SERVEST HAS A VACANCY FOR A CLIENT CARE DESK TEAM LEADER THIS POSITION REPORTS DIRECTLY TO THE GROUP HEAD OF MARKETING.
A successful call centre operation in Johannesburg is looking to hire a General Manager for their outbound sales division. Due to the company EE Plan, this position is only open to Employment Equity candidates .
Job Title Call Centre Team Leader - Isando. Location - Town / City Isando. Company Profile AVI Limited is a JSE listed company and is home to many of South Africa's leading and best-loved brands including Five Roses, Frisco, Ellis Brown, Bakers, Willards and I&J to name a few.
Contacting leads received by Insurance channels within an hour. Arranging for installation of the tracking device within 5-7 working days. Actioning Non-Wip leads and marking leads as lost.
A well established Call centre within client services in the motor industry seeks to employ call center agents.
Quality assurance agent needed in a sales call centre Monitor the QA process Monitor the performance
information on complaints and provide feedback Conduct call assessments Matric Necessary Qualification recognised
the FSB 3 Years’ experience in Quality Assurance in sales call centre environment R6,500.00 pm
Quality Assurance in sales call centre environment