Call Centre Quality Coach Jobs in North Johannesburg
- Midrand (213)
- Sandton (174)
- Bryanston (30)
- Fourways (24)
- South Africa (5)
- Forest Town (4)
- Houghton (4)
- Melrose Arch (3)
- Rivonia (3)
- IT / Computing / Software (217)
- Accounting / Finance (153)
- Sales (83)
- Admin / clerical / secretarial (60)
- Engineering (37)
- Marketing / advertising / PR (18)
- Customer service / support (16)
- Scientific / QA (13)
- Legal (10)
Call Centre Manager Sandton
Business Capital Group
Sandton
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency efficiency and customer satisfaction Performance and Quality Assurance Ability to work in a fast-paced environment contact centres Proven ability to work independently and efficiently manage a contact centre 7 years
share this job on whatsappPpra Call Centre Agent
Sandton
Negotiable information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
- Answering inbound calls timeously.
- Be professional and polite at customer queries accurately.
- Ensure that quality standards are met.
- Familiarize oneself
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries and an understanding ethical conduct.
- Quality orientation
KNOWLEDGE, SKILLS
Call Center Lead Sandton
Ubuntu InvestSandton
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Contact Centre Agent : Payjoy
Bryanston
Negotiable and technical service enquiries through inbound calls and provide end-to-end service.
Main
needs from all demographics, delivering a high quality, professional service to these customers. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
Centre Compliance Specialist
Network FinanceNorth Johannesburg
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
Regulatory And Quality Assurance Pharmacist
Sandton
TBC Monthly regulations.Quality Assurance Duties
- Quality Systems Management:
- Develop, implement, and maintain quality management systems (QMS).
- Ensure QMS complies
/>
- Oversee the creation, review, and maintenance of quality-related documentation.
- Ensure accurate accurate and complete documentation of all quality processes and activities.
- Deviation corrective and preventive actions (CAPA) to address quality issues.
- Training:
Quality Systems Specialist Midrand
DatacentrixMidrand
looking for a Quality Systems Specialist to be based full time at our offices. The Quality Systems Specialist will be required to do the administration of the Quality management system ensuring compliance to ISO9001 SharePoint administration Exposure to management of Quality Management Systems Training and presentation to environment Key Performance Areas: Administration of all Quality Documents Drafting, checking, and collating of business practice of Control of Documents and Records Quality Monitoring and control management Engaging with
Quality Assurance Generalist
Midrand
Market Related Salary
degree in Quality Management or a related qualification at an NQF 6/7 level.
* 2 Years quality management
management or Quality Assurance and /or Business Process Redesign
* 1 Year Risk Management (advantageous)
Primary Responsibilities:
Maintain the Quality management System (QMS)
* Develop and maintain
documents
* Develop, implement and validate quality standards, processes and procedures withing the
audit information
Monitor Compliance with Quality Standards:
* To audit business units'
Quality Assurance Generalist
Midrand
Responsibilities
Maintain The Quality Management System (QMS)
- Develop documents.
- Develop, implement and validate quality standards, processes and procedures within the
Monitor Compliance With Quality Standards
- To audit the business the international standard.
- Promote the quality management system and continuous improvement through Degree in Quality Management or a related qualification at an NQF 6/7 level
- 2 years Quality Management
Quality Systems Specialist
Midrand
administration
Administration of all Quality Documents
- Drafting, checking Control of Documents and Records
- Engaging participation
- Coordinating Customer Satisfaction Survey calls and requesting results
- Collating Training
Share on Facebook
Share on Twitter
Share on Linkedin